Error Code 0xC19a0020

How to fix HP Printer Error Code 0xC19a0020?

The HP Printer Error Code 0xC19a0020 is caused due to reasons such as Issue with Printhead representing either ink system failure or Print head alignment problem or internal print head has electrically failed. You can perform the following steps for basic checks to see if the error state can be cleared:

Select PRINTER MAINTENANCE option and chose CLEAN PRINTHEAD. Check to see if the print quality test print is generated or successful message is displayed or not.

Step 2: Select ALIGN PRINTHEAD to calibrate the printhead.  If successful, then test with a different document.

HP Printer Error Code 0xC19a0020

You can also contact HP Printer Technical Support team for a clearer picture of the error and any other upcoming doubts while examining the error.

Steps to fix HP Printer Error Code 0xC19a0020:

Step 1: You must use plain paper for testing to ensure this is not a paper sensing issue. However, depending on how much you have printed to date, there could be ‘ink mist’ interfering with the media sensor or sensing optics.

Step 2: Remove ink cartridge and inspect cartridge’s smart chip surface and check for scratches or ink residue

  • Retest the printer using plain paper or a different paper type (standard bond is suggested).
  • Replace cartridge if suspected to be physically damaged.
  • If smart chip position looks incorrect, return ink cartridge to your refilled for evaluation and/or chip replacement.

Step 3: Perform Tap 41 PRINTHEAD Health Diagnostics Test, along with supporting service level/diagnostic tests.

Nozzle Test used to determine if all ink cartridges nozzles or print head is firing all colors properly

  • Press return arrow 4 times
  • Press support menu
  • Press right arrow 5 times to print diagnostic menu and press ok
  • At nozzle test press OK

Self-test or Printer States use to print internal printer settings

  • Press return arrow 4 times
  • Press support menu
  • Press right arrow 7 times to reports diagnostic menu and press ok
  • At self-test report press OK

Extended Self-Test is used to evaluate color performance and obtain total page count

  • Press return arrow 4 times
  • Press support menu
  • Press right arrow 7 times to reports menu and press ok
  • Press right-hand arrow 1 time to extended self-test and press OK
  • to determine if printing alignment is correct

Diagnostic Print Quality 

  • Press return arrow 4 times
  • Press support menu
  • Press right-hand arrow 7 times to reports menu and press ok
  • Press right-hand arrow 2 times to extended self-test and press OK

Print head recovery that runs ‘intensive’ printhead service cleaning routines, i.e. for a clogged printhead

  • Press home key twice
  • Then return key
  • To gain access to the Engineering MenuPress home key twice
  • Press the ‘service menu’
  • Press right arrow 4 times to ‘service test’ and press ok
  • Press right arrow:
    • 16 times to ‘print head rec level 1’ (basic recovery)
    • 17 times to ‘print head rec level 2’ (medium recovery)
    • 18 times to ‘print head rec level 3’ (through recovery)
  • Press ‘ok’ to activate either of the 3 above-mentioned selections.

Semi-full reset that can be used to help address intermittent or incorrect printer behavior issues

  • Press return arrow 4 times
  • Press support menu
  • Press right-hand arrow 2 times to reports menu and press ok
  • Press right-hand arrow 2 times to Semi-full reset and press OK

Step 4: To rule out printer or cartridge connectivity i.e. PRINTHEAD assembly interface or connection issues make sure you have followed all steps included PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY.

Step 5: Remove all 4 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean the rear electrical contacts and carriage electrical contacts. Inspect ink foam ports to see if they are “wet within “this will confirm whether ink is being pulled into the PRINTHEAD or not. The ports of ink foam are completely dry, So that print head is likely to be considered to support proper ink flow and subsequent printing operations.

Step 6: After thorough electrical contact cleaning problem persists you may need print head assembly

Step 7: If this is not the remedy for the problem, then you may have a defective printhead in the printer unrelated to the refilled cartridges.

Above blog will solve your issue in case it fails you may call HP Printer Customer Support Number +44-800-046-5291 (toll-free) UK. The online remote assistance is given to you to save your time and solves your queries immediately.

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